Customer Service Information from Gift Baskets For Europe – GiftBasketsforEurope

World Wide Toll Free

1-877-276-6102

CUSTOMER SERVICE

Welcome to Gift Baskets For Europe. Our sourcing, packing and dispatch facilities are located in CENTRAL EUROPE so that we can ensure Quality, secure and speedy delivery to European Countries. Since 1998 our Company has been providing worldwide clients with Superb Gifts and Superior Customer Service. 

WHY ORDER FROM US?

No Currency Exchange 

All Prices in US$

NO Taxes, VAT OR Duty Frees

NO HIDDEN FEES

If you have any questions concerning our products, or services, please feel free to contact us Monday-Fridays without cost WORLD-WIDE at + 01- 877-276-6102 or by Email 24/7 Click here

DELIVERY AND HANDLING

All of our Gifts are assembled and dispatched from our Modern production and packing facilities in Central Europe. We exclusively use secure couriers such as UPS, DHL, DPD and FEDERAL EXPRESS for safe and on time and reliable delivery. Saturday & Sunday Delivery is not available

We are not responsible for delays in delivery caused by Adverse Weather. 

We Do Not deliver to Military Bases, Postal Mail Boxes, APO or FPO Addresses.

OUR GUARANTEE

We are dedicated to providing our customers worldwide, with quality products and 100% guaranteed satisfaction. Our staff in the United States and Europe is fully committed to bringing you the finest products and superior customer service. We take pride in ensuring that each item ordered is delivered in excellent condition. Should you ever have any concerns, please let us know and we will make it right. 

 ORDERING ONLINE

Gift Baskets For Europe LLC uses the highest standard of security available and guarantees absolutely, the security of your information. Delivery Costs are displayed in the Checkout based upon the Country of Delivery. Enter the Gift Message you desire and fill in the requested information. Upon completion of your purchase, you will receive an electronic receipt confirming your order. As soon as the gift is Dispatched from our facility, you will receive a notification with the Courier Name and Tracking Number. In the unlikely event that you have to contact us by telephone or email, please reference your order number for a more prompt response Click here to order.

 CANCELLATION & CLAIMS POLICY

Since many of our products are perishable food items, we cannot accept cancellations once the parcel leaves our facilities. Orders may be cancelled prior to dispatching by calling our Customer Service Department in the United States from anywhere in the World Toll Free +01-877-276-6102 or (click here to send us a message) on the day the order was submitted, but not later than 1500 GMT.

In the event that your gift arrives at the destination damaged, please contact our Customer Service Department within 5 business days of receipt. We are not responsible for orders that are delayed due to Adverse Weather Conditions or Not Delivered Due Incorrect or Insufficient Address provided upon purchase. Kindly ensure that the delivery address is correct before submitting your order. If a parcel is unable to be delivered and returned to our warehouse due to an incorrect recipient address or if the recipient refuses to accept the parcel, we will only refund 50% of the cost of the original order excluding shipping costs. We will refund 100% of charges only if the return is as a result of our error.

Nobody Home Policy/Difficulty Locating Address:

Every effort will be made to have your products delivered as requested but specific delivery times or dates cannot be guaranteed. Generally, our couriers require a signature upon delivery. 

If your recipient is not available to accept their item when we attempt delivery, this is what will happen:  

We will call the phone number of your recipient provided when ordering. We will offer them the following range of options for alternative delivery options - along the same delivery route:

 1- Leave the delivery with a neighbor specifically selected by the recipient.

2- Delivery to the nearest Delivery Courier Company Location.

3- We will re-address the item in accordance with your recipients chosen option and deliver it to the agreed alternative delivery point.

4- The parcel will be held for 5 days before being returned to our warehouse if it is not collected.

EXCLUDED COUNTRIES

Due to individual Government restrictions at this time we cannot deliver to the following countries: Ukraine, Moldova, Macedonia, Georgia, North Macedonia, Turkey and Russia.

Products that contain Alcohol cannot not be delivered to Switzerland, Sweden or Norway due Government Regulations beyond our control. 

LARGE ORDERS

We understand your time is valuable and we want to make it easier for you when your ordering multiple items. If you have a large gift list we invite you to use our downloadable Excel order form provided in our Concierge Service. Follow the simple directions to complete the order form, then email it to our customer service department. We will contact you to confirm the receipt, corroborate the information and receive your payment.